Welcome to Funeral Flyers. We appreciate your business and strive to provide high-quality custom graphic design services. Please read our refund policy carefully to understand your rights and our procedures.
Digital Products and Custom Designs
All our products are digital and customized to your specific requirements. Due to the nature of digital downloads and personalized services, all sales are final and no refunds or cancellations will be accepted once the order is confirmed and work has commence
Exceptions and EU Consumer Rights
As an EU-based business, we comply with the Consumer Rights Directive and respect your statutory rights. If you believe your order has not been delivered as described, or there is a significant defect in the design work, please contact us within 14 days of receiving your order. We will review your claim and, if justified, offer a solution such as a revision, replacement, or refund.
How to Request a Refund or Revision
If you want to request a revision or raise an issue with your order:
Contact us at funeral@gmail.com with your order number and details of the issue.
Provide any relevant files, screenshots, or explanations.
We will respond within 3 business days to discuss your request and find an appropriate solution.
Please note that minor changes or design preferences are not considered valid grounds for a refund.
Right of Withdrawal (EU Distance Selling Regulations)
Since our products are digital and customized, the right of withdrawal (14-day cooling-off period) does not apply once the download link has been accessed or the work has started, in accordance with EU law.
Cancellation Policy
Orders can only be canceled within 24 hours of purchase if work has not yet started. To cancel, please email us immediately at funeral@gmail.com
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: funeral@gmail.com
Phone: 012543678854